Refund and Returns Policy

Our Commitment to Your Satisfaction

At ZANIAZ STORE, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, our refund and returns policy is designed to make the process as simple and hassle-free as possible.

Returns

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, unworn, and in the same condition that you received it.
  • Packaging: The item must be in its original packaging.
  • Receipt: A receipt or proof of purchase is required.

Timeframe

You have 30 days from the date of purchase to initiate a return.

Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Sale items
  • Custom or personalized orders

Refunds

Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check Your Bank Account: It may take some time before your refund is officially posted.
  2. Contact Your Bank: There is often some processing time before a refund is posted.
  3. Contact Us: If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

Eligibility for Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [email protected] and send your item to: 28 Quaker Court Circle, Warren, Pennsylvania 16365 USA.

Shipping Returns

Return Shipping Address

To return your product, you should mail your product to: 28 Quaker Court Circle, Warren, Pennsylvania 16365 USA.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Tracking

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

If you have any questions about our refund and returns policy, please contact us:

Changes to This Policy

We reserve the right to update or modify this refund and returns policy at any time. Any changes will be posted on this page. It is your responsibility to review this policy periodically and stay informed about any updates.

Thank you for shopping with ZANIAZ STORE. We value your business and are committed to providing you with the best possible shopping experience.